1. Privacy Policy (Portion Related to SMS):

Headline: SMS/Text Messaging Privacy

“Atlantic Fire Protection may use SMS/text messaging to communicate with you about appointments and scheduling. By providing your mobile phone number and opting in to receive SMS messages, you consent to receive automated text messages from us.

Information Collected: We collect your mobile phone number when you opt in to our SMS messaging service.

Use of Information: We use your mobile phone number to send you text messages related to appointments and scheduling for fire protection services. We will not share your mobile number with third parties for marketing purposes without your explicit consent.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

Data Security: We take reasonable measures to protect your¹ mobile phone number from unauthorized access or disclosure.

Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details.

TCR Compliance: We comply with The Campaign Registry (TCR) regulations and industry best practices for SMS messaging.

Changes to this Policy: We may update this SMS/Text Messaging Privacy section from time to time. We will notify you of any material changes by posting the updated policy on our website.”

2. Terms and Conditions (Portion Related to SMS):

Headline: SMS/Text Messaging Terms and Conditions

“By opting in to receive SMS messages from Atlantic Fire Protection, you agree to the following terms and conditions:

Consent: You consent to receive automated text messages from us at the mobile phone number you provided.

Message Content: We may send you messages related to appointments and scheduling for fire protection services.

Frequency: Messages will be limited to approximately 1 message per week unless we are having a direct conversation regarding scheduling or fire protection services.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

Help: For assistance, reply HELP to any message or contact us at 732-443-0608 or info@atlanticfirepro.com.

Message and Data Rates: Message and data rates may apply.

TCR Compliance: We comply with The Campaign Registry (TCR) regulations and industry best practices for SMS messaging.

No Warranties: We do not warrant that our SMS messaging service will be uninterrupted or error-free.

Limitation of Liability: We will not be liable for any damages arising from your use of our SMS messaging service.

Changes to these Terms: We may update these SMS/Text Messaging Terms and Conditions from time to time. We will notify you of any material changes by posting the updated terms on our website.²

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the State³ of New Jersey.”

To proceed, we kindly request confirmation that you have fulfilled the following requirements:

• SMS Terms & Conditions

The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:

 

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2- Types of SMS Communications:

If consent has been given to receive text messages from [Company Name], messages may be received related to the following (provide specific examples):

Appointment reminders

Follow-up messages

Billing inquiries

Promotions or offers (if applicable)

Example: “Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

 

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to [X] SMS messages per week may be received related to [appointments/billing, etc.].

Example:

“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

 

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5- Opt-In Method:

Opt-in to receive SMS messages from [Company Name] can be done in the following ways:

Verbally, during a conversation

By submitting an online form

By filling out a paper form

 

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

 

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link)

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

 

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

Message frequency may vary

 

• Privacy Policy

1. A privacy policy should inform customers about how the company collects, uses, and shares their information.

 

2. The privacy policy should be easily accessible and linked to all pages (footer or header).

 

3. The privacy policy needs to be on a single page or pop-up window.

 

4. The privacy policy’s sharing section must explicitly state: “SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.”

 

Additional Considerations:

– Examples of full privacy policies should not be provided.

-The privacy policy must be comprehensive, addressing all aspects of use, collection, and sharing.

A company can share information as long as it does not share SMS consent or phone numbers for SMS by providing the disclaimer; it will be compliant.

 

• Opt-in Language

If a contact form on the website is used to collect consent, incorporate a checkbox with the following statement: “By checking this box, you agree to receive SMS messages from (company name) related to (SMS Use Case). You may reply STOP to opt-out at any time. Reply to HELP to (phone number) for assistance. Messages and data rates may apply. Message frequency will vary”

 

Learn more on our privacy policy page and Term & Conditions

Below is a screenshot of what the opt-in language should look like for conversational use cases